1. Nature of Products

All products available on this website are digital goods (software modules for PrestaShop) delivered electronically.

No physical items will be shipped

Upon successful payment, customers will receive access to download the purchased product.

2: Payment Terms

All payments must be made in full prior to accessing or downloading any product.

By completing a purchase, you agree that you are purchasing a non-tangible, irrevocable digital product.

It is the customer’s responsibility to ensure compatibility with their PrestaShop version and server environment prior to purchase.

3: Support Policy

We provide technical support to assist with installation, configuration, and proper use of the purchased module.

Customers are required to provide sufficient information (e.g., PrestaShop version, error details, screenshots, access if necessary) to facilitate support.

Support is limited to issues directly related to the functionality of the purchased product.

4: Refund Policy

4.1 Eligibility for Refund

Customers may request a refund within 14 days from the date of purchase under the following conditions:

The customer is unable to use the product, and our support team is unable to provide a viable solution.

The product does not function as described;

A critical technical issue prevents the product from being used;

The customer is unable to use the product, and our support team is unable to provide a viable solution.

4.2 Non-Refundable Cases

Refunds will not be granted in the following circumstances:

Requests made after the 14-day refund period;

Change of mind, incorrect purchase, or no longer needing the product;

Issues caused by:

• The product does not function as described;
• A critical technical issue prevents the product from being used;
• The customer is unable to use the product, and our support team is unable to provide a viable solution.

5: Exceptions

In exceptional cases, if the customer encounters a legitimate issue during usage and our team is unable to resolve it, a refund request may still be considered beyond the 14-day period, at our sole discretion.

6: Refund Process

• Refund requests must be submitted via our official support channel or email.
• The request must include order details and a clear description of the issue.
• Our team will review the request within 1–3 business days.
• If approved, the refund will be issued via the original payment method.

7: Limitation of Liability

To the maximum extent permitted by applicable law:

• We shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
• Our total liability shall not exceed the amount paid for the product.

8: Acceptance of Policy

By purchasing and downloading our products, you acknowledge that you have read, understood, and agreed to this Payment & Refund Policy.